Overview
At Texan Wills and Trusts, we strive to provide high-quality, reliable estate planning documents that meet the unique needs of Texans. Due to the digital nature of our products, we handle refund requests on a case-by-case basis.
Refund Eligibility:
- Case-by-Case Assessment: Refund requests are evaluated individually. We consider various factors to ensure fairness and customer satisfaction.
- Download Verification: Once documents are downloaded, we are unable to verify their usage or alteration, which affects refund eligibility.
- 30 Days of Complementary Revisions: We are happy to offer complimentary changes to your documents for 30 days after purchase to ensure accuracy.
Requesting a Refund:
- Submit a Request: To request a refund, please contact our customer service team within 30 days of your purchase. Provide your order number and a detailed explanation of your refund request.
- Review Process: Our team will review your request and may ask for additional information to better understand your concerns and reasons for the refund.
- Decision Notification: You will receive a response from us within 7 business days regarding the outcome of your refund request.
- Refund Method: Approved refunds will be processed to the original method of payment. Please allow up to 10 business days for the refund to reflect in your account.
Contact Us:
If you have any questions or need assistance with your refund request, please reach out to our customer service team.
We value your business and are committed to ensuring a positive experience with Texan Wills and Trusts. Thank you for choosing us for your estate planning needs.